General Terms and Conditions
- Company Identification
Meira Pro Center, operated by Rui Pedro Ramos Meira Unipessoal Lda, NIF 515903469, is licensed to carry out tourist and maritime-tourist entertainment activities, under the terms of Decree-Law No. 108/2009, namely Kitesurfing, Surfing, WingFoil, Kayak, Walking, and Cycling.
Meira Pro Center, operated by Rui Meira Escola Windsurf & Kitesurf Unipessoal Lda, NIF 507289200, is licensed to carry out maritime-tourism activities, under the terms of Decree-Law No. 108/2009, namely Kitesurfing, Surfing, WingFoil, Kayak, and Tours by Boat.
Contacts for information or assistance:
Email: info@meiraprocenter.com
Phone: +351 969186859
- Age and Health Requirements
Participants must meet the minimum age requirements for each activity as specified by Meira Pro Center. For certain activities, a minimum level of physical fitness may be required. Participants with pre-existing medical conditions, disabilities, or pregnancy are advised to consult their physician before participating. Meira Pro Center reserves the right to refuse participation to anyone deemed unfit for the activity due to health or safety concerns.
- Safety Instructions and Compliance
Participants must attend all safety briefings and follow the instructions provided by Meira Pro Center staff or monitors at all times. Failure to comply with safety instructions may result in the immediate termination of the activity without refund. Meira Pro Center reserves the right to exclude participants who pose a risk to themselves, others, or the equipment.
- Pricing and Payment Terms
All prices are listed in Euros (€) and include applicable taxes unless otherwise stated. Meira Pro Center reserves the right to adjust prices due to changes in tax rates or other unforeseen circumstances. Payment must be made in full at the time of booking unless otherwise agreed. Accepted payment methods include [list accepted methods, e.g., credit/debit cards, bank transfers].
- Cancellation and Refund Policy
– Cancellations made more than 24 hours in advance will be entitled to a full refund.
– Cancellations made less than 24 hours in advance will not be refunded.
– In case of adverse weather conditions or other factors beyond our control, we reserve the right to reschedule the activity or issue a voucher valid for 12 months.
Any request for change or cancellation must be made in writing via email: info@meiraprocenter.com.
- Terms and Conditions for Rental of Nautical Equipment and E-bikes
6.1. Customer Responsibility
6.1.1. The customer is responsible for the proper use of the rental equipment (e-bike, kayak, stand-up paddleboard [SUP], surfboard, kitesurf, windsurf or wingfoil) during the rental period.
6.1.2. The customer must comply with all applicable local laws and use the safety equipment provided by our company (e.g. helmets or life jackets).
6.1.3. The customer is responsible for any damage caused to the equipment or to third parties due to improper use, negligence or failure to follow the instructions provided by our team.
6.2. Security deposit
6.2.1. A security deposit of 50% of the value of the equipment will be required at the time of rental and returned after inspection of the equipment at the end of the rental period, provided that no damage or loss is identified.
6.2.2. The bond will be retained, in whole or in part, if damage to the equipment or accessories is found, or in the event of theft.
6.3. Optional Insurance
6.3.1. For greater peace of mind, the customer can take out insurance directly with a specialized insurance company at the time of rental.
6.3.2. Recommended insurers:
- Segurabici (www.segurabici.pt) – for electric bicycles
- Qover (via EBIKELOVERS Portugal) (www.qover.com) – for electric bikes
- Generali Tranquilidade (www.tranquilidade.pt) – for bicycles and nautical equipment
- MAPFRE Portugal (www.mapfre.pt) – for general coverage
- 3.3. Available coverages may include:
- Civil liability against third parties
- Protection against theft (subject to use of suitable padlock or secure storage)
- Accidental damage to rental equipment
- Roadside assistance or rescue in case of breakdown or accident
6.3.4. Purchasing insurance is optional and done directly between the client and the insurer, and is the client’s sole responsibility.
6.4. Geographic Area and Use
6.4.1. The use of electric bicycles is limited to the area of the municipality of Sesimbra and surrounding areas, unless prior written authorization is obtained from our company.
6.4.2. The use of nautical equipment (kayak, SUP, surf, kitesurf, windsurf or wingfoil) is restricted to the areas designated by our team and must respect the weather and sea conditions informed at the time of rental.
6.4.3. It is prohibited to use the equipment in competitions or conditions that may cause damage to the equipment or put the user’s safety at risk.
6.5. Assistance and Emergencies
5.1 During the electric bicycle rental period, the customer will have access to telephone support for emergencies or breakdowns via the number: [insert number].
6.5.2 For nautical equipment, in the event of an emergency at sea or in inland waters, the customer must immediately contact the national emergency number (112) and inform our team.
6.6. Cancellations and Changes
6.6.1 Cancellations made up to 24 hours in advance will be fully refunded; After this period, a fee of €10 will be charged.
6.6.2 Changes to the rental date or time are subject to availability.
6.7. Security Policy
6.7.1 The use of a helmet is mandatory throughout the entire rental period of electric bicycles; Life jackets are mandatory for all water sports (kayaking, SUP, etc.).
6.7.2 The customer must ensure that all equipment is stored properly when not in use to prevent damage or theft.
6.7.3 The client declares that he/she knows how to swim adequately to participate in nautical activities.
6.8. Environmental Policy
6.8.1 We encourage customers to respect nature trails when using electric bicycles and to preserve aquatic areas during nautical activities.
6.8.2 It is not permitted to dispose of garbage during the tours; appropriate containers must be used.
6.9. Disclaimers
6.9.1 Our company is not responsible for personal accidents occurring during the use of rented equipment (e-bikes or nautical equipment), except in proven cases of gross negligence on the part of the company.
6.9.2 We are not responsible for personal items lost or damaged during the rental period.
6.9.3 The practice of activities depends on weather conditions; The company reserves the right to cancel or postpone activities in case of adverse conditions.
6.10. Acceptance of Terms
6.10.1 When renting any equipment with us (e-bike or nautical equipment), the customer declares to have read, understood and accepted all the terms and conditions described herein. This updated text covers both electric bike rentals and nautical equipment (kayak, SUP, surfing, etc.), with specific adaptations for each type of activity without losing clarity and professionalism!
Costs Associated with Damages to Equipment
Participants will be charged for the repair or replacement of damaged equipment based on the extent of the damage and the cost of the equipment. Below is a list of approximate costs for common damages:
– Surfboards: Minor scratches (€20–€50), major cracks (€50–€150), broken fins (€20–€50), snapped board (€300–€800).
– Kitesurf Equipment: Kites (small tears: €30–€100, large tears: €100–€300, replacement: €500–€1,500), kiteboards (minor scratches: €20–€50, major cracks: €50–€200, replacement: €400–€1,000), bars and lines (damaged lines: €10–€20, broken bar: €150–€300).
– Kayaks: Minor scratches (€20–€50), cracks or holes (€50–€200), replacement (€300–€800).
– SUP Boards: Minor scratches (€20–€50), major cracks (€50–€150), replacement (€400–€1,000).
– E-Bikes: Tires/tubes (€20–€50), chain/gears (€30–€100), battery/electrical components (€100–€500), replacement (€1,000–€3,000).
- Waiver and Release of Liability
By participating in Meira Pro Center activities, participants acknowledge and accept the inherent risks associated with high-risk sports and outdoor activities. Participants hereby release Meira Pro Center, its employees, and affiliates from any liability for personal injury, property damage, or other claims arising from their participation, except in cases of gross negligence or willful misconduct.
- Force Majeure
Meira Pro Center shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, adverse weather conditions, pandemics, government restrictions, or other force majeure events. In such cases, Meira Pro Center may reschedule the activity, issue a voucher, or provide a refund at its discretion.
- Group Bookings and Special Arrangements
For group bookings or special arrangements, please contact Meira Pro Center directly at info@meiraprocenter.com. Group discounts may be available for bookings of 10 people or more. Customized packages and private sessions can be arranged upon request, subject to availability and additional charges.
- Changes to Bookings
Changes to bookings (e.g., date, time, or activity) are subject to availability and must be requested in writing via email at info@meiraprocenter.com. Changes made more than 24 hours in advance may incur no additional charges, while changes made less than 24 hours in advance may be subject to a fee. Meira Pro Center reserves the right to deny changes if the requested modifications cannot be accommodated.
- Complaints Procedure
If you are dissatisfied with any aspect of our services, please notify us immediately so we can address the issue. Complaints must be submitted in writing via email to info@meiraprocenter.com within 7 days of the activity. We will acknowledge receipt of your complaint within 5 business days and aim to resolve it within 30 days.
- Intellectual Property
All content, logos, and materials on the Meira Pro Center website and promotional materials are the intellectual property of Meira Pro Center and are protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
- Limitation of Liability
Meira Pro Center’s liability for any claims arising from the provision of its services is limited to the total amount paid by the participant for the activity. In no event shall Meira Pro Center be liable for indirect, consequential, or incidental damages, including but not limited to loss of enjoyment, travel expenses, or emotional distress.
- Image Rights
Participants may consent to the use of their image in Meira Pro Center promotional materials upon prior authorization. If you do not authorize, please inform us in writing before the activity begins.
- Environmental Responsibility
Meira Pro Center is committed to protecting the natural environment and promoting sustainable tourism practices. Participants are expected to respect local ecosystems, avoid littering, and follow all environmental guidelines provided by our staff.
- Third-Party Services
Meira Pro Center may provide information or recommendations regarding third-party services (e.g., transportation, accommodation). However, we are not responsible for the quality, safety, or availability of such services. Any agreements or disputes regarding third-party services are solely between the participant and the third-party provider.
- Alternative Dispute Resolution (ADR)
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity. You can consult the list of available entities at www.consumidor.gov.pt. For purchases made online, dispute resolution can be done through the European online dispute resolution platform (ec.europa.eu/consumers/odr).
The RAL entity closest to the place where the service is provided is:
Lisbon Consumer Conflict Arbitration Center.
- Data Protection
Personal data collected will be processed in compliance with the General Data Protection Regulation (GDPR) and only for the period necessary to fulfill the purposes for which it was collected, unless required by law.
Data subjects have the right to:
– Access, rectification, or deletion of your data;
– Limitation of processing or opposition to the use of data;
– File a complaint with the National Data Protection Commission (CNPD).
To exercise your rights, please contact us via email: info@meiraprocenter.com.
- Mandatory Insurance
The activities offered are covered by the mandatory insurance provided for in Decree-Law No. 108/2009:
– Civil Liability Insurance;
– Personal Accident Insurance.
Detailed information about policies can be requested prior to carrying out activities or by visiting the following link:
https://rnt.turismodeportugal.pt/RNT/Pesquisa_AAT.aspx
RNAAT 289/2011
RNAAT 453/2020
- Governing Language
In the event of any discrepancy between the English and Portuguese versions of these General Terms and Conditions, the Portuguese version shall prevail.
- Amendments to Terms and Conditions
Meira Pro Center reserves the right to amend these General Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Participants are encouraged to review the GTC periodically. Continued use of our services after changes constitutes acceptance of the updated terms.
- Applicable Legislation and Competent Court
This contract is governed by Portuguese law, in particular by the rules applicable to tourism and maritime-tourism activities. In the event of a dispute, the jurisdiction of the district where the activity was carried out will be competent.
- Gift Card Terms and Conditions
Validity Period:
Gift cards issued by Meira Pro Center are valid for 12 months from the date of purchase unless otherwise stated.
Extension of Expiration Date:
Gift card holders may request an extension of the expiration date by contacting Meira Pro Center at info@meiraprocenter.com and providing the gift card code. Extensions are granted at the discretion of Meira Pro Center and may be subject to additional terms.
Redemption:
Gift cards can be redeemed for any services offered by Meira Pro Center, including tours, lessons, and equipment rentals. They cannot be exchanged for cash or used to purchase other gift cards.
Non-Transferable:
Gift cards are non-transferable and may only be used by the person named on the card or the original purchaser.
Lost or Stolen Cards:
Meira Pro Center is not responsible for lost, stolen, or damaged gift cards. Please treat your gift card like cash.
Balance Verification:
To check the remaining balance or validity of a gift card, please contact us at info@meiraprocenter.com with the gift card code.
Refunds and Cancellations:
Gift cards are non-refundable. If a service booked with a gift card is canceled, the value will be credited back to the gift card.